Last Updated: 09 March 2025
This Return Policy outlines the guidelines for returns and refunds for purchases made through the Madehere Africa platform. Please note that return policies may vary depending on the individual Vendor. We strongly recommend reviewing the specific Vendor’s return policy listed on their product page before making a purchase.
1. General Principles
- Madehere Africa acts as a platform connecting Buyers and Vendors. We are not directly responsible for the fulfillment of returns or refunds.
- The primary responsibility for processing returns and refunds lies with the individual Vendor.
- We encourage Buyers and Vendors to communicate directly to resolve return and refund issues.
- This policy applies to physical goods purchased through the Madehere Africa platform. Digital goods or services may have separate return policies.
2. Vendor-Specific Return Policies
- Each Vendor on Madehere Africa is responsible for establishing and communicating their own return policy.
- Vendor return policies should be clearly displayed on their product pages, including:
- The timeframe for accepting returns (e.g., 7 days, 14 days, 30 days).
- The conditions for accepting returns (e.g., unused, undamaged, original packaging).
- Whether the Buyer is responsible for return shipping costs.
- The process for initiating a return.
- Any restocking fees.
- Buyers are responsible for reviewing and understanding the Vendor’s return policy before completing a purchase.
3. General Return Guidelines (In the absence of a Vendor’s policy)
If a Vendor does not explicitly state a return policy, these general guidelines will be considered:
- Timeframe: Returns will be accepted within 7 days of delivery for defective items, or items that do not match the product description.
- Condition: Items must be returned in their original condition, unused, and in their original packaging.
- Proof of Purchase: A valid proof of purchase (e.g., order confirmation, receipt) is required for all returns.
- Return Shipping: The Buyer is responsible for return shipping costs, unless the item is defective or does not match the product description.
4. Return Process
- Contact the Vendor: Buyers should contact the Vendor directly through the Madehere Africa messaging system to initiate a return request.
- Provide Information: Buyers should provide the order number, a description of the reason for the return, and any supporting evidence (e.g., photos of damage).
- Vendor Approval: The Vendor will review the return request and provide instructions for returning the item.
- Return Shipping: If the return is approved, the Buyer will ship the item back to the Vendor according to their instructions.
- Refund or Exchange: Once the Vendor receives the returned item and verifies its condition, they will process a refund or exchange according to their policy.
5. Refunds
- Refunds will be processed through the original payment method.
- Refund processing times may vary depending on the payment processor and the Vendor’s policies.
- Shipping costs are non-refundable, unless the item is defective or does not match the product description.
6. Damaged or Defective Items
- Buyers should inspect their items upon delivery and report any damage or defects to the Vendor immediately.
- Vendors may require photos or other evidence of damage or defects.
7. Disputes
- If a Buyer and Vendor are unable to resolve a return or refund issue, they can contact Madehere Africa customer support for assistance.
- Madehere Africa may provide dispute resolution services, but we do not act as a judge or arbitrator.
- We encourage open communication between buyers and vendors.
8. Non-Returnable Items
- Certain items may be non-returnable due to hygiene reasons, or because they are perishable, or custom made. Vendors must clearly state these exceptions in their own return policies.
9. Contact Us
If you have any questions about this Return Policy, please contact us at: legal@wemadethis.africa
